Contact information
Last Updated: July 2026
Welcome to Bandel. We are committed to providing exceptional customer service and ensuring that every shopping experience is smooth, enjoyable, and worry-free. Whether you have a question about a product, need assistance with an order, or simply want more information about our jewelry collections, our customer support team is always happy to assist.
We believe that excellent customer service is just as important as the quality of our products. Every inquiry is handled with professionalism, respect, and care.
Our Contact Details
Store Name
Bandel
Website
Bandel.store
Business Address
4625 Rue Saint-Félix
Québec, QC G1Y 3B5
Canada
Customer Support Email
Customer Service Phone
(647) 502-0648
Customer Support Hours
Our support team is available during the following business hours:
Monday – Friday
9:00 AM – 6:00 PM
Eastern Time (Canada)
We are closed on weekends and Canadian public holidays.
Messages received outside business hours will be answered as soon as possible on the next business day.
Email Support
Email is the fastest and most efficient way to reach our customer care team.
Please include the following information whenever possible:
Your full name
Order number
Email used during checkout
Description of your question
Photos or screenshots if reporting a product issue
Providing complete information allows us to assist you more quickly.
Phone Support
If you prefer speaking with a representative, you may contact us by phone during business hours.
Our customer service team is available to answer questions regarding:
Orders
Shipping
Returns
Refunds
Product information
General assistance
If all representatives are assisting other customers, please leave a message whenever possible, and we will return your call.
Order Assistance
If you have already placed an order, we can help with:
Order confirmation
Shipping updates
Tracking information
Address corrections before shipment
Delivery questions
Product concerns
Replacement requests
Return assistance
Please have your order number ready when contacting us.
Product Questions
If you would like more information before purchasing, we are happy to assist with questions about:
Bracelet materials
Jewelry finishes
Sizing information
Style recommendations
Gift suggestions
Product care
Availability
Our goal is to help you choose jewelry that perfectly matches your personal style.
Returns and Refunds
If you need assistance with a return or refund, please contact us before sending any item back.
Our support team will provide:
Return instructions
Eligibility confirmation
Return authorization
Refund updates
Replacement options
For complete details, please refer to our Return & Refund Policy.
Shipping Support
If you have questions about shipping, we can help with:
Estimated delivery times
Shipping confirmation
Tracking updates
International shipping
Delayed deliveries
Lost packages
Damaged shipments
Our team works closely with shipping partners to provide timely updates whenever possible.
Business Address
Our registered business address is:
Bandel
4625 Rue Saint-Félix
Québec, QC G1Y 3B5
Canada
Please note that this address is intended for official business correspondence. Do not return products without first contacting our customer support team for return authorization and instructions.
Response Time
We strive to respond to all customer inquiries as quickly as possible.
Typical response times are:
Email inquiries
Within 24 business hours
Order-related questions
Usually within one business day
Return requests
Within one to two business days
During holiday periods or promotional events, response times may be slightly longer due to increased inquiry volume.
Our Commitment
At Bandel, we believe that exceptional customer service is an essential part of every purchase. From your first visit to our website to the moment your jewelry arrives, we are committed to providing a seamless and enjoyable shopping experience.
Every bracelet in our collection reflects our appreciation for timeless elegance, Scandinavian-inspired simplicity, and everyday sophistication. Our customer support follows the same philosophy—clear communication, honest guidance, and dependable assistance whenever you need it.
Whether you are shopping for yourself or selecting a meaningful gift for someone special, we are honored to be part of your journey.
Thank you for choosing Bandel. We appreciate your trust and look forward to serving you with professionalism, care, and dedication.