Shipping policy
Last Updated: July 2026
Thank you for shopping with Bandel. We are committed to providing a smooth, reliable, and transparent shipping experience for every customer. This Shipping Policy explains how we process, prepare, ship, and deliver orders placed through Bandel.store.
By placing an order on our website, you agree to the terms outlined below.
1. Worldwide Shipping
Bandel proudly offers Free Worldwide Shipping on all eligible orders.
No matter where you live, we work with trusted logistics partners to deliver your jewelry safely and efficiently.
Please note that delivery availability may vary depending on local regulations, carrier limitations, or unforeseen circumstances.
2. Order Processing Time
Once your order has been successfully placed, our team begins preparing it for shipment.
Processing generally includes:
Order verification
Payment confirmation
Quality inspection
Protective packaging
Shipping label preparation
Most orders are processed within 1–3 business days.
Orders are not processed on weekends or public holidays.
During periods of exceptionally high demand, processing may require additional time.
3. Estimated Delivery Time
After your order has been shipped, the estimated delivery time is:
7–10 Business Days
Delivery estimates may vary depending on:
Destination country
Customs clearance
Weather conditions
Holiday seasons
Transportation disruptions
Carrier operations
While we make every effort to meet estimated delivery times, these estimates are not guaranteed.
4. Shipping Confirmation
Once your order leaves our fulfillment facility, you will receive a shipping confirmation email.
This email may include:
Order number
Shipping confirmation
Tracking information (when available)
Carrier details
Estimated delivery progress
Please allow 24–72 hours for tracking information to become active.
5. Shipping Destinations
We currently ship to customers in many countries worldwide.
However, certain remote locations, restricted regions, or countries affected by shipping limitations may not be available.
If we cannot deliver to your address, we will notify you promptly and issue a full refund if necessary.
6. Shipping Costs
Bandel is pleased to offer:
Free Worldwide Shipping
There are no hidden shipping charges for eligible orders unless otherwise stated during checkout.
Additional customs duties or local taxes imposed by your country's authorities may remain the responsibility of the customer where applicable.
7. Customs and Import Taxes
International shipments may be subject to:
Import duties
Customs fees
VAT
GST
Other government charges
These charges are determined by the destination country's customs authorities.
Customers are responsible for paying any applicable customs fees unless otherwise required by law.
Bandel has no control over customs procedures or import charges.
8. Address Accuracy
Customers are responsible for providing complete and accurate shipping information.
Please verify:
Recipient name
Street address
Apartment or unit number
Postal code
City
Province or state
Country
Phone number
Email address
Incorrect or incomplete shipping information may result in delays, failed deliveries, or returned packages.
9. Address Changes
If you need to change your shipping address, please contact us immediately.
Address changes can only be made before the order enters fulfillment.
Once an order has shipped, we may no longer be able to modify the delivery address.
10. Delivery Delays
Although most orders arrive within the estimated timeframe, delays can occasionally occur.
Common reasons include:
Severe weather
Natural disasters
Public holidays
Carrier disruptions
Airport congestion
Customs inspections
Political events
High shipping volume
These situations are outside the control of Bandel.
11. Lost Packages
If your package appears to be lost during transit, please contact us.
Our customer service team will work with the shipping carrier to investigate the shipment.
If a package is officially confirmed as lost, we may provide an appropriate resolution, including a replacement or refund depending on the circumstances.
12. Damaged Deliveries
If your package arrives damaged, please contact us within 48 hours of delivery.
Please provide:
Your order number
Photographs of the package
Photographs of the damaged product
A brief description of the issue
Our support team will review your claim and work to resolve the matter as quickly as possible.
13. Failed Deliveries
A shipment may fail if:
The address is incorrect
No authorized recipient is available
The package is refused
Local delivery attempts are unsuccessful
Customs documentation cannot be completed
If a package is returned to us due to circumstances beyond our control, additional shipping charges may apply before reshipment.
14. Multiple Shipments
For operational efficiency, orders containing multiple products may occasionally be shipped separately.
If this occurs:
You will not be charged additional shipping fees.
Each package may have its own tracking number.
Items may arrive on different dates.
15. Delivery Confirmation
Once a shipment has been marked as delivered by the carrier, responsibility for the package transfers to the customer.
If you believe your package was delivered incorrectly, please contact us immediately so we can assist in investigating the situation.
16. Order Tracking
When tracking is available, customers can monitor shipment progress using the tracking information provided in the shipping confirmation email.
Tracking updates depend on the carrier and may not update continuously throughout transit.
17. Shipping Restrictions
Certain products may be unavailable for shipment to specific countries due to local regulations or transportation restrictions.
Bandel reserves the right to cancel or refuse shipments where delivery cannot be completed safely or legally.
18. Contact Us
If you have any questions regarding shipping, delivery, or tracking, our customer support team is happy to help.
Bandel
4625 Rue Saint-Félix
Québec, QC G1Y 3B5
Canada
Email: support@Bandel.store
Phone: (647) 502-0648
At Bandel, we are dedicated to delivering every order with care, precision, and reliability. Our goal is to ensure that your jewelry arrives safely and beautifully packaged, providing an exceptional shopping experience from checkout to delivery.